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Download and install Postman. You can download this application here: https://www.getpostman.com/downloads/
Once Installed, open Postman.
Click on the dropdown to the left of the URL field and choose “POST”
Enter the following URL: https://<phone IP address>/api/v1/mgmt/safeRestart (replace <Phone IP address> with the actual IP address of the phone).
Under the URL Field, Select “Authorization”, Choose the “Basic Auth” as the Type and enter the following credentials:
Username: Polycom (make sure the first letter is capitalized)
Password: <Your phone admin pin>
Next, select “Headers” and add the following values:
Key: Content-Type
Value: application/json; charset=utf-8
Like the screenshot below:
Now you are ready to send the reboot command. Go ahead and click Send.
The return code from the phone will help identify the issue. Below is the list of all the error codes for your reference:
Success:
2000 API executed successfully.
Failed:
4000 Invalid input parameters.
4001 Device busy.
4002 Line not registered.
4003 Operation not allowed.
4004 Operation Not Supported
4005 Line does not exist.
4006 URLs not configured.
4007 Call Does Not Exist
4008 Configuration Export Failed
4009 Input Size Limit Exceeded
4010 Default Password Not Allowed
5000 Failed to process request.
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