User's Guide
EZ Unified Device Manager Pro
Provided by Event Zero






The information contained in this document represents the current view of Event Zero on the software discussed as of the date of publication and is subject to change at any time without notice to you. This document and its contents are provided AS IS without warranty of any kind, and should not be interpreted as an offer or commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented. EVENT ZERO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.
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The following sections of this guide provide information and detail on how to use the application. Installation information is contained in the Installation Guide. Need link and location for the Installation Guide.

Overview Page

The Overview page reveals a quick look at your infrastructure and devices. From here, you can view:

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By default a special Device Tag called All Devices is created and cannot be removed. It has the lowest precedence and all other tags can override the values set in this tag.

There are two default Tag types that cannot be modified, deleted, or created.

• Approved Devices – This tag is a global tag.
• Unapproved Devices – This tag is a Global tag.

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• tag

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• .

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Device Profiles

In Device Profiles, you create new device profiles and manage existing ones. Each Device Profiles is a collection of 1 or more XML attributes that can then be applied to a Tag. There are two different types of device profiles Polycom Pre-Installed Defaults and User Created. When you install EZ UDM Pro you will have the Polycom Pre-Installed Defaults available to use either to use with their default values or to modify these with your own settings.

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1. On the sidebar, click Software
2. On the right side of the Software page, click Add
3. On the Upload Software dialog, you have a couple options to upload the software package to EZ UDM Pro
   1. From your computer in a file browser, select the software package to upload, drag and drop it into the dropzone
   2. Click in the dropzone area, and from the resulting file explorer, select the package that you want to upload, then click Open
4. Note that there is a progress bar indicating that the file is uploading. When the file is uploaded, a notification is displayed at the bottom of the page indicating All files uploaded. Click Dismiss on the notification
5. If you have more software to upload, repeat Steps 3 and 4. If you are done adding software, click Software in the sidebar and confirm that the software is either in the Processing or Processed state.

Note! If there was a problem in processing, the status of the software will be Error. See the Appendix for information and steps to resolve the Error statusAdd FAQ or TS steps/article for Error status in Processing/Processed.

1. The software is ready to use when the status is Processed

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A function of good management is to delete items that you no longer need. When the last device that is using a given software and is upgraded to a newer or different software the software can be safely deleted.
Note! Deleting software that is in use by devices deletes all references and the source files for the software from EZ UDM Pro. Devices will continue to operate normally. However, you cannot deploy the deleted version of software to other devices without uploading the package into EZ UDM Pro. Due to all references to the software being removed, the software deployed to devices that was deleted
To delete a software package, do the following:

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Frequently Asked Questions (FAQ)

What operating systems are supported for EZ UDM

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What is the minimum version of the NET Framework that must be installed?

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Pro?

Hardware Recommended:

• CPU: 3.2 GHz or better AMD or Intel 4 core, 2 vCPUs for virtual machines
• RAM: 4 GB or more
• Disk space: 60 GB available for SQL Express and application
• Network Interface: 1 Gbps

Software Recommended:

• Windows 10, current Cumulative Updates, Windows Server 2012 R2, current Service Pack, or Windows Server 2016, current Cumulative Updates
• .Net Framework 4.5.2 or newer
• 32-bit or 64-bit SQL Server Express 2012 or newer (up to and including SQL Server Express 2016) or SQL Server Enterprise (clustered is acceptable)
• Dynamic Host Configuration Server (Windows Server is assumed for this guide, but can be any applicable DHCP Server that will accept the required vendor options)
• SQL Server Express Management Studio (for troubleshooting and tuning SQL Express) or SQL Enterprise (clustered is fine)
• Browsers: Google Chrome 55.0 and newer, Microsoft Edge 25 and newer, Windows Internet Explorer 11, Apple Safari in macOS Sierra and iOS 9, Mozilla Firefox 51 and newer, Opera Software Opera 42.0 and newer

What is the minimum version of the NET Framework that must be installed?

4.5.2 or newer

What versions of SQL Server do you support?

2012 or newer

Do you support SQL Server Standard, Enterprise, or Datacenter?

All of the above.

Do you support running EZ UDM

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Pro Server in a virtual machine (VM), and if so, which VM

environments?

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Yes, VMWare and HyperV.

Do I need DHCP?

Do I need a DNS Server?

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No, but HIGHLY recommended.