User's Guide
EZ Unified Device Manager Pro
Provided by Event Zero
The information contained in this document represents the current view of Event Zero on the software discussed as of the date of publication and is subject to change at any time without notice to you. This document and its contents are provided AS IS without warranty of any kind, and should not be interpreted as an offer or commitment on the part of Event Zero, and Event Zero cannot guarantee the accuracy of any information presented. EVENT ZERO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.
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Tags are the core of EZ UDM Pro. The concept of tags is both simple but allows powerful manipulation of the application of XML to phones. Tags can be applied set of models, locations, etc., the level of granularity and the flexibility of the application of tags mean that most requirements can be achieved, software and speed dial templates to devices. Tags are ordered from zero (0) being Unapproved (assuming ZTA is disable) to one (1) Approved Devices on down to any number of tags that is desired. The tags are applied in the order as specified by the number, so during provisioning Approved devices, the Approved Devices (aka Global) tag will be applied first, followed by any mix of other tags added.
Concepts of Tags
Tags are generated for each item within EZ UDM Pro's 4 main object types, including:
- Device Set (manually created groups of devices)
- Locations (defined by subnet)
- Bridges (HTTP/HTTPS server the device is connected to)
- Model (Polycom model number)
- AD Groups (in process)
Tag Application and Precedence
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By default a special Device Tag called All Devices is created and cannot be removed . It and contains ALL approved devices for this tenant. It has the lowest precedence and all other tags can override the values set in this tag.
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There are two default Tag types that cannot be modified, deleted, or created.
- Approved Devices – This tag is a global tag.All devices that have been either manually approved or auto-approved using the ZTA feature.
- Unapproved Devices – This tag is a Global tag.All devices that have connected to a bridge but have not been approved by an administrator (ZTA is off).
Device Profiles
In Device Profiles, you create new device profiles and manage existing ones. Each Device Profiles is a collection of 1 or more XML attributes that can then be applied to a Tag. There are two different types of device profiles: Polycom Pre-Installed Defaults and User Created Profiles. When you install EZ UDM Pro you will have the Polycom Pre-Installed Defaults available to use either to use with their default values or to modify these with your own settings.to the devices that this profile is a member of. Assigning a tag to the device profile associates the device profile with a defined set of devices.
For example, you have a location in France that requires that the French flag is displayed. A resource file for an image of the French flag is available in Resources. You configure the device profile to use the image file and apply it to all phones that meet the criteria. The criteria, in this case, is that the devices are part of a tag group France Office. Adding the XML attributes to use the image file and apply it to the device, plus using the tag France Office applies the French flag as the image displayed on the devices in the France Office.
Note! For for use. The admin may opt to use them as is or modify the values to suit their needs. Note that Event Zero supports ALL standard XML commands, which are parsed out during the firmware upload, but non-standard/user created commands are also supported.
Note: For assigning a device profile to a tag, see the section Tags. The device profile must exist prior to assigning it to a given tag.
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- On the sidebar, click Software
- On the right side of the Software page, click Add
- On the Upload Software dialog, you have a couple options to upload the software package to EZ UDM Pro
- From your computer in a file browser, select the software package to upload, drag and drop it into the dropzone
- Click in the dropzone area, and from the resulting file explorer, select the package that you want to upload, then click Open
- Note that there is a progress bar indicating that the file is uploading. When the file is uploaded, a notification is displayed at the bottom of the page indicating All files uploaded. Click Dismiss on the notification
- If you have more software to upload, repeat Steps 3 and 4. If you are done adding software, click Software in the sidebar and confirm that the software is either in the Processing or Processed state.
Note! If there was a problem in processing, the status of the software will be Error. See the Appendix for information and steps to resolve the Error statusAdd FAQ or TS steps/article for Error status in Processing/Processed.
- The software is ready to use when the status is Processed
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A function of good management is to delete items that you no longer need. When the last device that is using a given software and is upgraded to a newer or different software the software can be safely deleted.
Note! Deleting software that is in use by devices deletes all references and the source files for the software from EZ UDM Pro. Devices will continue to operate normally. However, you cannot deploy the deleted version of software to other devices without uploading the package into EZ UDM Pro. Due to all references to the software being removed, the software deployed to devices that was deleted
To delete a software package, do the following:
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