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User's Guide
EZ Unified Device Manager Pro
Provided by Event Zero


The information contained in this document represents the current view of Event Zero on the software discussed as of the date of publication and is subject to change at any time without notice to you. This document and its contents are provided AS IS without warranty of any kind, and should not be interpreted as an offer or commitment on the part of Event Zero, and Event Zero cannot guarantee the accuracy of any information presented. EVENT ZERO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.
The descriptions of other companies' products in this document, if any, are provided only as a convenience to you. Any such references should not be considered an endorsement or support by Event Zero. Event Zero cannot guarantee their accuracy, and the products may change over time. Also, the descriptions are intended as brief highlights to aid understanding, rather than as thorough coverage. For authoritative descriptions of these products, please consult their respective manufacturers.
All trademarks are the property of their respective companies.
©2017 Event Zero. All rights reserved.
Event Zero is either registered trademarks or trademarks of Event Zero Pty Ltd. in Australia and/or other countries.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Summary

Event Zero's EZ Unified Device Manager (UDM) Pro is an Enterprise-scale application platform for managing your voice-over-IP (VoIP) infrastructure. The application consists of two main components:

  • EZ UDM Pro
  • Provisioning Bridge

EZ UDM Pro is the visual configuration and management component of the infrastructure. The provisioning bridge resides locally on your network, close to the phone devices that EZ UDM Pro manages. Provisioning bridges put the software images and resource files on your local network instead of at the application's local storage, dramatically speeding up the provisioning of your phone devices.

EZ UDM Pro is cloud-based or on-premises, and provisioning bridges will always be on-premises.

To access the UDM Pro administration screens we recommend the following browsers:

Google Chrome 55.0 and newer, Microsoft Edge 25 and newer, Windows Internet Explorer 11, Apple Safari in macOS Sierra and iOS 9, Mozilla Firefox 51 and newer, Opera Software Opera 42.0 and newer

Note! EZ UDM Pro supports most current browsers if they comply with the W3C standards, including ECMA JavaScript and JSON. If you are unsure if your browser supports these standards, use one of the listed browsers. Browser versions cited are the versions that were used to test the software during development and Quality Assurance. Other versions may work fine, but if there is a potential problem, use a version cited to eliminate a possible change in browser behaviour.

The following sections of this guide provide information and detail on how to use the application. Installation information is contained in the Installation Guide.

Overview Page

The Overview page reveals a quick look at your infrastructure and devices, most items and graphs can be clicked on to drill into the detail. The areas you can view are:

  • Bridge Status

Listing of all bridges that have requested association with EZ UDM Pro. The bridges are identified by name and if approved, a green check mark. If the bridge is not yet approved, a yellow triangle. Clicking on a bridge takes you to the Bridge details page.

  • Approved Devices

Approved Devices is the number of phone devices that are approved for use and are ready for provisioning or have been provisioned. Clicking the number takes you to the Devices sub-menu, described later under Devices.

  • Unapproved Devices

Unapproved Devices is the opposite of Approved Devices. The number represents phone devices that not yet approved. Clicking the number takes you to the Unapproved Devices sub-menu, described later under Unapproved Devices. This panel is only visible when you have devices that are not yet approved.

  • Provisioning Bridges

The number of Provisioning Bridges requesting association with EZ UDM Pro. Clicking the number takes you to the Bridges sub-menu, described later under Bridges.

  • Device Sets

The number, displayed in a pie chart of device sets with number of devices assigned, of device sets configured to manage the phone devices assigned to a given set. Clicking on a segment will take you to the Device set page.

  • Approved Devices by Model

Displayed as vertical bar graph, models of approved devices are listed at the bottom and the number of devices in that model is listed on the left of the graph. Clicking on a bar will take you to the models screen.

Sidebar Dashboard Items

The Sidebar (essentially a menu), on the left side of the page, is your access to all functions for managing the software, provisioning bridges, and your deployed phone devices.
The sidebar is broken down to logical sections, each responsible for managing a part of configuration, management, and deployment.

User Status

Located at the top, above Overview, is the name of the currently logged in user. Immediately below the user's name is a link to logout. Click Logout to quit this session of EZ UDM Pro.

Overview

The Overview selection, when clicked, takes you to the main dialog page, described in Overview Page.

Tags

Tags are the core of EZ UDM Pro. The concept of tags is both simple but allows powerful manipulation of the application of XML, software and speed dial templates to devices.   Tags are ordered from zero (0) being Unapproved (assuming ZTA is disable) to one (1) Approved Devices on down to any number of tags that is desired.  The tags are applied in the order as specified by the number, so during provisioning Approved devices, the Approved Devices (aka Global) tag will be applied first, followed by any mix of other tags added.

Concepts of Tags

Tags are generated for each item within EZ UDM Pro's main object types, including:

  • Device Set (manually created groups of devices)
  • Locations (defined by subnet)
  • Bridges  (HTTP/HTTPS server the device is connected to)
  • Model  (Polycom model number)
  • AD Groups (in process)

Tag Application and Precedence

Tags are created and configured on the Tags main page. Tags can be created for four (4) types of objects:

  • Device Set
  • Locations
  • Bridges
  • Model

By default a special Device Tag called All Devices is created and cannot be removed and contains ALL approved devices for this tenant.  It has the lowest precedence and all other tags can override the values set in this tag.


There are two default Tag types that cannot be modified, deleted, or created.

  • Approved Devices – All devices that have been either manually approved or auto-approved using the ZTA feature. 
  • Unapproved Devices – All devices that have connected to a bridge but have not been approved by an administrator (ZTA is off). 
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